It should go without saying that making the right decision for your next Customer Service Representative role can go a long way towards overall customer satisfaction. Think about your own negative experiences when calling customer support. How did that affect your view of the company? Chances are it left you with a sour taste in your mouth.
As our co-founder Patrick Clark told Mashable last May: "It's infinitely more expensive to acquire a new customer than it is to keep an existing customer happy. The best way to keep them with you is to pay attention to them.” The following three qualities are integral to creating a customer-first culture within your organization.