Topics: Recruiting, Recruiting Challenges, Hiring Trends, Hiring & Recruiting Trends, Applicant Tracking Software, Hiring for Small Business, HR Technology, Attracting Right Applicants, culture fit assessments, hiring challenges, Company Culture, Hiring Process, Culture Fit, hiring technology, hiring strategy, applicant tracking software vendor, recruiting process, HR trends, work style, hyrell
Workplace culture isn't guaranteed when you start, buy, or take over a company. It doesn’t exist solely in high-tech companies, or only in exotic locations. The fact is that building a solid office culture needs to be intentional and requires a lot of work from the company leaders. It’s a mindset that will resonate with employees when they watch their leaders lead by example. Happy leaders make happy employees. Happy employees are the first step to creating thought-leadership, industry altering innovation, and attraction of the most elite employees in any field. Need proof? Here are 7 hard facts you should know about employee happiness and how their satisfaction impacts your business.
It should go without saying that making the right decision for your next Customer Service Representative role can go a long way towards overall customer satisfaction. Think about your own negative experiences when calling customer support. How did that affect your view of the company? Chances are it left you with a sour taste in your mouth.
As our co-founder Patrick Clark told Mashable last May: "It's infinitely more expensive to acquire a new customer than it is to keep an existing customer happy. The best way to keep them with you is to pay attention to them.” The following three qualities are integral to creating a customer-first culture within your organization.
As HR pros, we live, die, eat and breathe by our company culture. It plays a significant part in how we recruit and hire too. Evaluating culture fit helps us look beyond candidates’ qualifications to determine if their attitudes, work ethic and workplace values align with those of the company.
But how do you talk about your culture to a potential employee? More importantly, how do you define your culture so that it’s clear, translatable and transferrable throughout your organization? We believe it starts with understanding what culture really is and what it isn’t, which we reveal below:
In our last post we shared four of the top reasons for employee turnover, which include lack of job fulfillment, poor management, disengaged employees and low overall job satisfaction. All can be costly for your organization in terms of lowered productivity, overworked staff and additional recruiting costs you’ll have to incur to hire a new employee.
Every organization is bound to have voluntary turnover here and there, but there are ways you can improve your hiring process and increase employee engagement to keep employees satisfied and retained.
To get you started, we’ve identified four tips for employee retention along with examples from successful employers: