Recruiting & Hiring Blog for HR Professionals

How Do You Hire an Awesome CSR? Look for These 3 Traits

It should go without saying that making the right decision for your next Customer Service Representative role can go a long way towards overall customer satisfaction. Think about your own negative experiences when calling customer support. How did that affect your view of the company? Chances are it left you with a sour taste in your mouth.

As our co-founder Patrick Clark told Mashable last May: "It's infinitely more expensive to acquire a new customer than it is to keep an existing customer happy. The best way to keep them with you is to pay attention to them.” The following three qualities are integral to creating a customer-first culture within your organization.

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Topics: Hiring, Attracting Right Applicants, Recruiting Advice, Company Culture

Company Culture–What It Is, What It Isn't & How 3 Companies Define It

Companies_Define_Company_Culture

As HR pros, we live, die, eat and breathe by our company culture. It plays a significant part in how we recruit and hire too. Evaluating culture fit helps us look beyond candidates’ qualifications to determine if their attitudes, work ethic and workplace values align with those of the company.

But how do you talk about your  culture to a potential employee? More importantly, how do you define your culture so that it’s clear, translatable and transferrable throughout your organization? We believe it starts with understanding what culture really is and what it isn’t, which we reveal below:

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Topics: Culture, Company Culture, Culture Fit

How 4 Companies Retain Great Employees & Increase Employee Engagement

retain_great_employees

In our last post we shared four of the top reasons for employee turnover, which include lack of job fulfillment, poor management, disengaged employees and low overall job satisfaction. All can be costly for your organization in terms of lowered productivity, overworked staff and additional recruiting costs you’ll have to incur to hire a new employee.

Every organization is bound to have voluntary turnover here and there, but there are ways you can improve your hiring process and increase employee engagement to keep employees satisfied and retained.

To get you started, we’ve identified four tips for employee retention along with examples from successful employers:

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Topics: Employee Retention, employee turnover, Company Culture

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