With over 20 years of experience in Real Estate Property Management, Sovereign Property Management LLC is a name to be trusted. We provide professional, personalized, hands-on service in support of multi-family rentals, commercial properties, new-build, and new real estate acquisitions. Our continuing mission is to provide a quality lifestyle for our valued residents by offering "Excellence and Professionalism" on every level. Our residents have come to expect unparalleled service in terms of timeliness, quality of support, and follow-up. In order to continuously provide and promote this level of exceptional service delivery, we follow very selective staffing procedures. We are now actively recruiting a full-time Facility Maintenance Technician to support Sovereign-managed properties in Wilmington and Dover.

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:
General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, knowledge of safety procedures, safety
conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex work schedule to accommodate after hour and weekend emergencies. Previous
experience in at least three of the following: Heating/AC repair, plumbing, appliance repair, carpentry, and general maintenance repairs.

SUMMARY OF FUNCTIONS:
Responsible for maintaining the physical condition and appearance of the property. Organize coordinate and manage the overall maintenance programs including exterior property appearance, timely work order service, quality make-ready program, and cost-effective inventory control of the property. Required to participate in the “on call” rotation.
Reports directly to the Lead Maintenance Technician, who has the primary authority to determine the exact “day-to-day” duties of the technician. This determination will take into
consideration the technician’s skills, experience and career goals, and how they best fit into the operational needs of the property. Works with leasing personnel, other
maintenance staff, property manager, construction division, and maintenance staff from other developments.


MAJOR DUTIES AND RESPONSIBILITIES:
Duties may include, but are not limited to:

1) Diagnose and perform minor and routine maintenance/repair in a timely and professional manner. Assure all service requests are completed on a daily basis.
Accurately document work performed on service request, including parts and return to supervisor by end of day. Complete renewal service requests in the same timely fashion.
Follow-up on completed service requests to ensure satisfaction. Follow-up on incomplete service requests.

2) Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust. Always display a friendly and courteous attitude
towards residents and other employees. Never confront supervisor or other employees in front of residents.

3) Inspect vacated apartments and complete make-ready checklist. Inform Property Manager of needed services and repairs. Routinely perform duties to restore apartments to “make-ready” status. Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed. Ensure adequate number of make-ready units are available and that the products are up to company standards. Coordinate status of make-readies with leasing staff.

4) Complete special projects as may be assigned and prioritized by the Property Manager.

5) Inspect exterior of the property. Perform building and common area upkeep on a daily basis in accordance with company standards. Assist in keeping grounds neat and free of
litter.

6) Assist with the tenant improvements as required. Schedule make-ready employees as necessary. Maintain an average of 50% of make-readies are market-ready on a monthly
basis. Ensure vacant units are “trashed-out” within 24 hours of move-out.

7) Complete or oversee the completion of preventative maintenance. Maintain accurate records and provide resident training as required.

8) Consistently maintain a clean and attractive environment around the Leasing Office, Clubhouse, Pool and all common areas. Maintain clean streets, curbs and sidewalks. Sweep all breezeways and steps. Maintain clean laundry rooms. Maintain clean doors and light globes. Replace exterior light bulbs as needed. Clean pool area and pool furniture. Empty all trash receptacles as often as necessary, check daily. Report to Property Manager any inoperable vehicles on the property.

9) Perform effective emergency maintenance (after hours) as required.

10) Coordinate maintenance objectives with the Property Manager daily.

11) Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.

Additional Information:
Physical Requirements: Extensive mobility and excellent physical condition. Ability to lift 100 lbs. necessary for installation and removal of appliances. Ability to operate all
necessary hand tools to make repairs. Ability to kneel, crouch, climb, crawl, etc. to reach items in need of repairs. Ability to drive to and from job sites. Tolerance to all extremes of
hot and cold weather, as may be necessary.


Transportation: Must have dependable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.

Pre-Employment Test Scores: Must complete the Sovereign Property Management, LLC Maintenance Skills Exam obtaining the minimum score of at least 75%.

Residency: Must be willing to live on property if required. Must meet the qualifications for residency in the community for which they have applied.