Passion without a doubt is the beating heart of Cold Stone Creamery. Passion for people. Passion for success. And above all, passion for ice cream! But allow us to redefine “ice cream” (something we’re having an awfully good time doing). Here, traditional ice cream is replaced by an original Cold Stone Creation™. That is, our freshly made, smooth and creamy ice cream blended with mix-ins of nuts, fruits and candy to artistic perfection -- and most importantly to your own exact specifications -- on a frozen stone. All served up in the entertaining environment of your local Cold Stone Creamery. Say good-bye to frozen predictability and hello to a whole new way to experience dessert. But can you really go wrong when making people happy is your number one priority? At Cold Stone Creamery, our company’s mission is to put smiles on people’s faces by delivering the Ultimate Ice Cream Experience.

The Store Manager is responsible for day to day and long term operations of the facility. Specific responsibilities include but are not limited to: inventory management, decision making, strategic planning, marketing, communication, customer service, food sanitation, and quality control. The Store Manager is a confident decision-maker, highly practiced in customer contact, employee management, business and financial management, people motivation, and communications. The ideal Store Manager has: a college degree or equivalent operations experience; one - two years experience in a progressively responsible management position, in the food service industry; supervisory/management experience; exceptional interpersonal skills combined with a great personality; a willingness/desire to learn our business from the ground up; and a great smile.

The following is a representative list of the duties and responsibilities associated with this position:
  -- Day-to-day hands on operational management, crew training, inventory control, production purchasing, cake decorating, ice cream production, serving the customer,  local area marketing and various other tasks involved with running a ice cream franchise.
  -- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  -- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  -- Achieves operational objectives by contributing information and analysis to operations reports; completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; identifying needed system improvements; implementing production and food preparation changes.
  -- Meets financial objectives by estimating requirements; contributing information for annual budget preparation; implementing and controlling expenditure; Analyze sales, labor, and products continually, and take corrective action to meet daily and weekly targets.  Helping promote the store; increasing sales and improving profits.
  -- Maintains flow of satisfied customers by maintaining high standards of customer service; monitoring order-taking and filling; lead by example and performing all jobs functions, as needed; responding to customer complaints and special requests.
  -- Anticipating consumption; using approved suppliers; placing and receiving food and supply orders; minimizing waste; directing and controlling food preparation and cooking procedures; ensuring that quality standards of franchise standards are met.
  -- Keeps store equipment operating by following operating instructions; teaching employees proper use and maintenance of equipment; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs;
  -- Maintains safe, secure, and healthy work environment by following and enforcing company policies and procedures; complying with sanitation and legal regulations; maintaining pest control, trash removal, and security services.
  -- Closes the fast food restaurant by balancing out the cash drawer; making bank deposits; reconciling charge slips; turning-off equipment; activating security system.
  -- Accomplishes store goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  -- Most important cultivating a fun and energetic environment for crew members and customers.