Inside Sales; AKA Customer Service Representative or Visual Communications Specialist
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FASTSIGNS
Posted August 30, 2015
Employment Type Full-time
Compensation Base hourly pay plus commission
Company FASTSIGNS
Location 1765 N. Town East Blvd #153
Mesquite, TX 75150
US
DESCRIPTORS
JOB DESCRIPTION

Position also known as: Visual Communications Specialist, Inside Sales

Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team as a Customer Service Representative (CSR)!

 

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.
RESPONSIBILITIES
  • Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
  • Follows up on new leads and referrals resulting from telephone, marketing, and email activity
  • Demonstrates the ability to carry on a business conversation with customers
  • Prepares estimates and establishes/maintains estimate follow-up procedures
  • Communicates with customers on order status and changes in the production schedule
  • Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identifies and resolves customer satisfaction issues
  • Establishes and maintains effective team relationships with all support departments
  • Follows all company policies, procedures, and business ethics codes
  • Creates proofs and sends to customers using the online proofing system
  • Helps in the production area as needed
  • Installs signs when necessary
  • Prepares comprehensive illustrations, sketches, layouts, and copy for print reproduction according to instructions of client or supervisor
QUALIFICATIONS
  • High school diploma or GED required
  • At least three years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
  • Previous sign or print industry experience required
BENEFITS
  • Casual and creative work environment
  • Paid Time Off (PTO)
  • Paid Vacation